Last Updated: April 30, 2026
Free US Shipping
We offer free standard shipping on all orders within the United States.
Order Confirmation
Once your order is placed, you'll receive a confirmation email. Orders placed on weekends or holidays are processed the next business day. If you don't see your confirmation, please check your spam or promotions folder.
Shipping Locations
We currently ship to all 50 US states.
Processing & Shipping Times
Oasis Pouches ships Monday through Friday, excluding public holidays.
Orders are typically processed within 1-3 business days after purchase. During high-demand periods (like holidays), please allow additional processing time.
Standard delivery times:
- Standard shipping: 5-7 business days after dispatch
- Delivery times may vary slightly depending on your location and local postal services
Once dispatched, you'll receive a tracking number via email so you can follow your delivery in real time. Please note that tracking updates may take 1-4 days to reflect, and in rare cases may not update immediately, though your order is still en route.
Incorrect Addresses
Please double-check your shipping details at checkout. If you notice an address error, contact us immediately at support@oasispouches.co. We'll do our best to correct it before your order is processed. Once processing has begun, address changes may not be possible.
Lost or Delayed Packages
We rely on trusted carriers like USPS, FedEx, and UPS, but delays outside our control can occur. Delivery times are estimates and may vary due to holidays or carrier delays.
If your order is significantly delayed:
- Verify your shipping information
- Contact the carrier using your tracking number
- Allow up to 36 hours after a "delivered" scan, as packages can still be in transit
If your package is missing for 4+ weeks, contact us at support@oasispouches.co with your tracking information. For confirmed missing packages, we may offer a replacement. Our standard 60-day refund policy applies to received orders.
Stolen Packages
If tracking shows "delivered" but the package is missing:
- Check around your property
- Ask neighbors or your leasing office
- Contact the carrier to file a claim
Oasis Pouches is not responsible for lost or stolen packages after confirmed delivery.
However, if you file a claim with your carrier and provide a claim number, we'll do our best to help.
Contact
Oasis Pouches
8 The Green # 4293
Dover, DE 19901
Email: support@oasispouches.co
